Frequently Asked Questions
Helpful answers for clients and freelancers using Orcase.
Orcase is an online marketplace that connects clients with independent professionals offering digital, creative, technical, and business services. Clients can explore available services, compare offers, review the details provided by freelancers, and place an order that matches their requirements.
Create an account, browse or search for the service you need, and carefully review its description, pricing, delivery time, and requirements. If anything is unclear, contact the freelancer before ordering. When you are ready, select the appropriate service option and complete the order through the platform.
Register for an Orcase account, complete your professional profile, and create a clear service listing that explains what you offer. Include accurate pricing, delivery expectations, and any information you need from a client. Complete and professional listings make it easier for clients to understand your service.
Payments are completed using the payment methods made available on Orcase. The service price and any applicable platform or processing fees are shown during the ordering process. Review the complete amount and order details before confirming payment.
First, explain the issue clearly to the other party through the order conversation and allow a reasonable opportunity to resolve it. Keep relevant communication and project information on the platform. If further help is needed, contact Orcase support and provide the order reference together with a clear description of the issue.
Cancellation and refund eligibility depends on the order status, the service delivered, and the circumstances of the request. Please review the Cancellation & Refund Policy and provide complete information when requesting assistance so the matter can be assessed fairly.
You can contact Orcase by email at [email protected] or by mobile at +91 85273 50702. When contacting support about an account or order, include the relevant username or order reference, but never send your password or complete payment-card details.